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Returns Policy

You can cancel your order (or any part of it) delivery or within 30 days from receipt of delivery (exceptions apply, see below). To return your goods please email us admin@firequestuk.co.uk or call us on 01332 295 576.

Please pack the goods in their original packaging. The goods need to be in a re-sellable condition to be refunded. The product must not have been installed.

If goods are not returned in original packaging or re-sellable condition, we will reduce the refund value to reflect that the product will have to be sold as incomplete or damaged or may not be sellable at all.

We will refund the sales price (considering above limitations) within 14 days of receiving the goods back from you. We do not charge a re-stocking fee.

You need to return the goods to us at your cost within two weeks following your cancellation. Should the goods not be returned within these two weeks, we can offer to collect the goods and will then deduct the carrier charge of this return from your refund.

If you do not require the ordered goods at the point of delivery and you refuse the delivery for this reason, we can deduct the cost for the return shipment from your refund.

If you have difficulty returning large or heavy items, please contact us on 01332 295 576 and we can offer to collect the items. We will then deduct the cost for this collection from your refund. This service is only possible if the collection charges are less than the price paid by you for the product. Heavy items such as safes and collections from remote locations will have significant collection charges. Our staff will quote you a cost for collection based on your product and location.

Products which are made to customer specification (e.g. fire doors with glazing panels, etc) cannot be returned and refunded.

Important: Business orders placed with purchase orders are excluded from our returns procedure and are covered by statutory regulation.

Returns should be sent, together with your original order details, to:

Just Fire Doors
Unit 10C Sawley Park
Nottingham Road
Derby
DE21 6AS

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