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Returns Policy

CANCELLATIONS

You can cancel your order (or any part of it including delivery) within 14 days of the date of order or 14 days from receipt of goods (Return conditions apply, see below). To return your goods please email us sales@firequestuk.co.uk or write to us at the address below.


RETURNS

Please pack the goods in their original packaging. The goods need to be in a re-sellable condition to be refunded. The product must not have been installed.

Returns must be received within 14 days of cancellation.

If goods are not returned in original packaging or re-sellable condition, we will reduce the refund value to reflect that the product will have to be sold as incomplete or damaged or may not be sellable at all.

The return of non-faulty goods will be at your cost, or we can offer to collect the goods from you but we will deduct the carrier charge of this collection from your refund.

You need to return the goods to us at your cost within two weeks following your cancellation. Should the goods not be returned within these two weeks, we can offer to collect the goods and will then deduct the carrier charge of this return from your refund.

If you do not require the ordered goods at the point of delivery and you refuse the delivery for this reason, we can deduct the cost for the return shipment from your refund.

If you have difficulty returning large or heavy items, please contact us on 01332 295 576 or
sales@firequestuk.co.uk and we can offer to collect the items. We will then deduct the cost for this collection from your refund. This service is only possible if the collection charges are less than the price paid by you for the product. Collections from remote locations will have significant collection charges. Our staff will quote you a cost for collection based on your product and location.

Products which are made to customer specification (e.g. cut to customized sizes, etc) cannot be returned and refunded.

If an item is faulty we offer a full refund as per the Sale of Goods Act 1979 as amended by new legislation.

Important: Business orders placed with purchase orders are excluded from our returns procedure and are covered by statutory regulation.

Contact us for returns address. Please include your original order details with your returned goods.


REFUNDS

We will refund the sales price (considering the Returns conditions above) within 14 days of receiving the goods back from you. We do not charge a re-stocking fee.

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